Reference

How we handle your account and data

Q: Who can I contact if I disagree with your decision?

Email support@elangtangkas.club with your account number and a clear description of the issue. If you're not satisfied with our response, you can escalate to our Legal Team at legal@elangtangkas.club for independent review within 14 days of our first reply.

Your account sits behind real security and transparent terms. We keep your deposit and withdrawal records clear, your payment methods — DANA, OVO, GoPay and QRIS — secure…

Real withdrawal verificationMulti-method deposit pathData privacy rules24/7 support contact

Explore the Lobby Read FAQ

Our legal position and your country

elang tangkas Service availability depends on jurisdiction. Users are responsible for checking local law before access.

elang tangkas operates this service where local law permits. Your access and account eligibility depend on local law in your region; we do not knowingly open accounts where gaming services are prohibited. You own the funds in your account at all times. Deposits via DANA, OVO,

1
GoPay and QRIS are processed by the payment partner; elang tangkas holds no transaction fee on those transfers. Withdrawals are verified within our standard review window before release to your chosen method. Account closure, data requests and disputes are handled by our legal and support teams
2
— contact details below. When you open an account, you agree to these terms; you can request a copy of our full policy by email at any time.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to contact us about your account

Email Support Write to our support team any time with account questions, data requests, or disputes. We respond within 24 hours on weekdays; responses may take longer on weekends or public holidays.

Live Chat Open the chat widget inside your account dashboard Monday–Friday, 08:00–22:00 Jakarta time. Chat agents can verify withdrawals, explain terms and help with account access issues.

Account Settings Head to your profile menu, select Legal & Privacy, and download your full terms, data handling statement, or account history. You can also request account closure or data export from this section.

HOW WE PROTECT YOU

Data, security and your account rights

Data Storage

We store your account details, deposit and withdrawal history, and game session logs for compliance. Your payment methods — DANA, OVO, GoPay and QRIS card details — are tokenised; we do not keep full card numbers on our servers.

Account Security

Your password is encrypted. We log login attempts and flag unusual activity on your account from new devices or regions. You can view all active sessions in your Security tab and sign out remotely.

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to track page behaviour. Third-party pixels from our payment partners may also appear; you can manage preferences in your Privacy settings.

Data Retention

Account records are kept for at least 5 years for tax and fraud prevention. Deleted accounts are fully anonymised after 90 days. You can request early deletion; we'll confirm in writing when your data is purged.

Your Rights

You can request a copy of all data we hold about you, ask us to correct errors, or demand we stop using your information for marketing. Email [email protected] with 'Data Subject Request' in the subject line.

Dispute Path

If you believe a withdrawal was wrongly declined or a deposit wasn't credited, file a dispute via your account Transactions tab or email us within 30 days. We'll investigate and respond within 10 business days.

What you're asking about your rights and our terms

Access depends on local law in your country. We serve Indonesia primarily; players from Bandung, Medan and other Indonesian cities can open accounts where gaming is legal in that region. Check your local law or contact support to confirm your eligibility.

Your deposits remain your property and are held separately from our operational accounts. If we cease operating, we will notify you via email and provide instructions to withdraw your balance within 30 days. Unclaimed funds are handled per our closure policy.

Log into your account, go to Settings > Legal & Privacy, and select 'Download My Data'. We'll email a complete record of your account history, transactions and personal details within 5 business days in a readable format.

Yes. From your account Settings, select 'Account Management' and choose 'Request Closure'. We'll lock your account immediately, process any pending withdrawals, and retain minimal data for legal compliance. Full deletion takes 90 days.

We accept DANA, OVO, GoPay and QRIS for deposits and withdrawals where local law permits. Each payment partner has its own terms; disputes about transfers are escalated to the payment provider directly. We reimburse any erroneous charges within 3 business days.

Email [email protected] with your account number and a clear description of the issue. If you're not satisfied with our response, you can escalate to our Legal Team at [email protected] for independent review within 14 days of our first reply.

We retain active account records for at least 5 years from your last activity for tax and fraud prevention. After account closure, we anonymise your data within 90 days and delete personal identifiers. You can request early deletion by submitting a written request to support.

How we handle your account and data

How to contact us about your account

Data, security and your account rights

Data Storage

Account Security

Cookies & Tracking

Data Retention

Your Rights

Dispute Path

What you're asking about your rights and our terms

01 Can I open an account if I'm outside Indonesia?

02 What happens to my funds if elang tangkas closes?

03 How do I request a copy of my data?

04 Can I close my account permanently?

05 What payment methods are covered by your terms?

06 Who can I contact if I disagree with your decision?

07 How long do you keep my account history?

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