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Our Terms & Conditions Protect Your Play

When you open an account with elang tangkas, you're entering an agreement that covers how your deposits clear, how withdrawals are verified, what happens to your data, and…

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elang tangkas Our Terms & Conditions Protect Your Play
REACH OUR TEAM

Contact Us About Your Terms

If you have questions about how our Terms & Conditions apply to your account, or if you need to report a dispute, our support team is ready to help you through the…

Live Chat Open the chat window inside your account lobby or on the homepage. We respond within minutes during operating hours to answer questions about your account terms, withdrawal verification or data rights.
Email Support Send your terms question to our support inbox. Include your account number and the specific clause or situation you're asking about, and we'll reply within 24 hours with a detailed explanation.
Account Settings Visit Settings > Account Security inside your lobby to update your contact information, review your data preferences, or request a copy of your account history and stored personal details.
SECURITY & DATA

How We Handle Your Information

Our Terms & Conditions spell out exactly how we collect, store and protect your personal data from the moment you register until you request deletion or close your account.

Account Verification

We collect your full name, email and phone number to confirm your identity before your first deposit clears. This protects your account from fraud and ensures your withdrawals reach the right hands.

Payment Data

When you deposit via DANA, OVO, GoPay or QRIS, we receive and store your transaction reference and amount. This data is kept for at least three years to comply with local financial reporting and dispute resolution requirements.

Cookies & Device Tracking

Our Terms & Conditions allow us to use cookies to remember your login, track your session for security, and understand which games you open most often so we can improve the lobby experience.

Data Deletion Requests

You can ask us to delete your personal data once your account is closed and all disputes are resolved. We retain transaction records as required by law, but we can anonymise your name and contact details within 30 days of your request.

Account Security

Our Terms & Conditions require you to keep your password confidential and notify us immediately if your account is compromised. We monitor for suspicious login patterns and can temporarily lock your account if fraud is suspected.

How to Request Changes

Open Settings > Account Security inside your lobby to update your email, phone or password. For data subject requests—export, deletion, or correction—use the Data Rights link in Settings or email support with your account number.

Frequently Asked About Our Terms

These questions and answers clarify the most common points in our Terms & Conditions so you know exactly what to expect when you play with elang tangkas.

When you close your account, your remaining balance is returned to your last deposit method—DANA, OVO, GoPay or QRIS—within three to five business days. We keep your transaction history and personal data for three years for regulatory compliance, but you can request deletion of non-essential details once all disputes are settled.

Yes. If a deposit via DANA, OVO, GoPay or QRIS didn't reach your account, or if a withdrawal went to the wrong number, contact support with your transaction reference. We'll investigate within 48 hours and confirm the outcome in writing. Disputes must be raised within 30 days of the transaction.

We retain your account data for three years after your last activity to comply with local financial and anti-fraud regulations. After that period, we delete or anonymise your personal information, though we may keep transaction summaries for regulatory filing. You can request earlier deletion—minus required records—via the Data Rights option in Settings.

You must be of legal age where local law permits account opening. You'll need a valid email address, mobile phone number, and a supported payment method—DANA, OVO, GoPay or QRIS. Your eligibility depends on local law in your region, and we verify your identity before your first withdrawal.

No. We share your data only with our payment processors—DANA, OVO, GoPay and QRIS—to execute your transactions, and with authorities if required by law. We never sell or lease your information. Your account data stays within elang tangkas infrastructure unless you explicitly request export or deletion.

We notify you by email if we make material changes to our Terms & Conditions. You can view the current version anytime via the Terms link in the footer. If you don't accept a change, you can close your account and request a withdrawal before the new terms take effect.

Contact our support team via live chat or email with your account number and a detailed description of the issue. We'll review your complaint within 48 hours and respond in writing with an explanation and next steps. If you're still unsatisfied, you can escalate to our management team for a formal review.

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