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How we keep your account and payments secure

When you open an account with elang tangkas, your personal information and payment details stay encrypted and protected.

DANA, OVO, GoPay, QRIS supportedData encrypted end-to-endYour rights documented here
elang tangkas How we keep your account and payments secure
REACH US ANYTIME

Contact us about your privacy

Questions about how we handle your data or want to exercise your privacy rights? We're here to help.

Live Chat Open the live chat window in your account lobby or on this site. Our team responds to privacy inquiries during all hours you're active.
Email Support Send a detailed privacy request or data access question to our support email. We confirm receipt within 2 hours and deliver a full response within 14 days.
Account Settings Visit your account settings to review linked payment methods, download your transaction history, or update your personal information anytime.
DATA HANDLING PRACTICES

How we protect and manage your information

Trust isn't something we claim — it's something we demonstrate through how we run your account every day. Your password is never stored in plain text; we hash it with industry-standard encryption.

Encryption & Security

All payment details, passwords and account activity are encrypted using TLS 1.2 or higher. Our servers are monitored 24/7 for suspicious login attempts or transaction patterns.

Payment Verification

DANA, OVO, GoPay and QRIS transactions are verified directly with each payment processor before funds enter your wallet or are released from your account.

No Third-Party Sales

We do not sell, rent or share your personal information with advertisers, marketing firms or data brokers. Your data stays within our platform.

Cookie Policy

We use functional cookies to remember your preferences and session state. Analytical cookies help us see how the site is used. You can manage cookie preferences in your browser settings.

Data Retention

Active account data is kept as long as your account exists. After closure, transaction records and account history are retained for 24 months for compliance, then securely deleted.

Your Rights & Requests

Contact our support team to access your data, correct errors, export your records or request deletion where local law permits. Requests are processed within 14 days.

Frequently asked questions about your data

Players in Bandung, Medan and across Indonesia ask us the same privacy questions. We've answered the ones we hear most often below. If your question isn't covered here, reach out to our support team — they'll get you a straight answer.

After your DANA, OVO, GoPay or QRIS deposit clears, your payment details are not stored on our servers. The transaction is logged and tied to your account, but the actual card or wallet number is deleted. Future deposits use the same secure channel with the payment processor.

Yes. Contact our support team and request a full data export. We'll compile your personal information, account activity, transaction history and login records into a downloadable file and send it to your registered email within 14 days.

We monitor every login and transaction for suspicious patterns. If a withdrawal request comes from a new device or location, we verify your identity before processing. Your password is never visible to our staff, and we use multi-factor authentication where available.

No. Our cookies work only on the elang tangkas site and mobile app. They remember your session, language and preferences. We do not place tracking pixels on other websites or sell data to ad networks.

Change your password immediately and contact our support team within 24 hours with details. We'll review your account activity, check for unauthorized transactions and help you secure your funds and restore access.

Your active account data is deleted from our day-to-day systems, but transaction records and account history are kept for 24 months for compliance. After that period, all personal data related to your closed account is securely destroyed.

Where local law permits, you can request early deletion. Submit a formal request to our support team stating your account number and the data you want removed. We'll review your request and respond within 14 days with our decision.